Your satisfaction with our products is of the utmost importance to us.  We strive to offer quality products at a reasonable price and excellent customer service.  If you are not satisfied with your Knit Witch purchase for any reason we are happy to offer you a replacement product or a refund for the purchase price minus the shipping charges.  All products must be returned in their original condition before a replacement, credit or refund is issued.  Any yarn returned must still have the yarn label intact.  Please note that if we wind the skein of yarn into a ball for you the yarn is not then returnable.    Please let us know within 72 hours of receipt of your product if the product arrives damaged or if you are unhappy with your purchase for any reason.  Please be prepared to send us a picture of any products that arrive damaged.  Knit Witch will not be responsible for items lost in the mail or that are returned without proper postage and insurance.  Return postage and insurance are non-refundable.  We will happily ship any packages with insurance or via faster method for an additional charge.  Simply send us an email to let us know if you would like any custom shipping options. Thank you!